IT Manager (m/f)

Duties

• Responsibility for all Information Technology (IT) systems, IT Infrastructure, communications and end user support at the Client’s Maputo headquarters and facilities across the country. Includes implementation of IT strategy and policy, leadership to the local IT team, management of all aspects of the relationship with IT solution partners and suppliers
• Implementation of corporate IT strategy within the local business units
• Maintain a local IT governance model, including policies and procedures, and ensure ongoing alignment with the corporate governance model
• Work closely with wider Client’s IT Team on group projects and initiatives
• Develop and implement disaster recovery and business continuity plans for IT systems and services
• Development and maintenance of local IT budgets
• Improvements to existing IT infrastructure and service as appropriate
• Monitor and identify technology trends for potential impact or opportunities

Management

• Develop business case and obtain business approval for IT projects
• Shape the IT projects portfolio
• Design optimum outsourced and internal resource mix
• Lead projects delivery
• Provide regular updates to the business leadership
• Undertake post project implementation review

Relationship Management

• Review and seek opportunities to improve existing commercial agreements and/or introduce new suppliers as appropriate
• Management of supplier relationships as necessary to deliver cost effective and efficient solutions and services to the business
• Maintenance of existing purchasing arrangements and identifying and leveraging opportunities to spend on IT products, services and solutions
• Undertake post project implementation review

Operations Management

• Responsible for operational support models for local business units
• Manage operational IT support staff
• Develop and agree performance objectives, and undertake reviews with members of the team as necessary
• Review, develop and implement improvements to IT procedure as necessary
• Work closely with local OT/SCADA Teams and provide support where necessary
• Review, develop and implement improvements to IT procedure as necessary
• Work closely with local OT/SCADA Teams and provide support where necessary

Requisites

• Fluency in English and Portuguese (Spoken and written)
• Must have significant experience of working in a service orientated IT environment
• Must have significant experience of delivering successful IT projects
• Must have significant experience in working unsupervised or in small IT support teams
• Must be educated to degree level in Computer Science or similar
• A minimum of 5 years’ experience in a similar role
• Exceptional interpersonal skills, with a focus on rapport building and listening
• Ability to absorb and retain information quickly
• Ability to work well under pressure and keep a clear head
• Capable of multi-tasking in a high paced environment, with the ability to prioritize and execute tasks in an efficient manner
• Exceptional customer service orientation
• Have a strong work ethic and positive can-do attitude
• Ability to make well-reasoned decisions and exercise appropriate judgment from all available data
• Strong understanding of and demonstrable success at addressing technical IT issues
• Practical and logical approach to problem solving and solution finding
• Ability to influence others, including the senior management team
• Excellent written and verbal communication skills
• Strong planning and organizing skills, including project management skills
• Achievement focussed
• Team worker
• Technical (Essential):
• Microsoft Windows Server 2016/2019
• Microsoft Windows 10
• Active Directory 2016/2019 forest & domain level
• Microsoft Azure (including Active Directory and Intune)
• Group Policy configuration and management
• Microsoft Office 365 (including Exchange, Teams and SharePoint)
• Microsoft SQL Server 2016/2019
• Server Hardware experience in HP and Dell
• Cisco/Juniper switch configuration and administration
• Palo Alto firewall configuration and administration
• Good proven documentation skills
• Enterprise level networking including campus LAN design, TCP/IP stack, VLANs, VLAN trunking, QoS, SNMP, BGP, FTP, DNS, sub netting.
• Understanding of virtualization
• Technical (Desirable):
• A broad understanding of the ITIL framework specifically change management and service management
• Mobile device support including Android phones and tablets
• Broad understanding of IPsec and SSL VPN technologies
• Video conferencing support
• Thorough understanding of storage technologies including LUNs, volumes, iSCSI, VIP, HA configuration, RAID configuration, IOPS and data de-duplication
• A broad understanding of OT/SCADA systems and their interfaces with IT Networks

Notes

• Due to the anticipated volume of applications, only successfully applications will be contacted